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Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.

The second-hand shopping app has revised its measurement guidelines for female and kids' apparel but did not contact all users about the change.

Digital Channels Backlash

Countless users and merchants are posting online stating that platform listings now display a modified sizing category versus the original listing due to the recalibration.

The company said the revised method more closely matches other platforms.

They have suggested members to examine their items and adjust the sizing manually if necessary, causing user dissatisfaction.

Size Classification Modifications

Previously, the sizes had both one number and one letter, such as S/8 or M/10.

The revised method features a letter with a size spectrum such as S/UK 8-10.

With some products, the size labels have been reassigned - such as a large size used to be a 12 but is now a UK 16-18.

Shopper Accounts

A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, based in Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she said.

Manual Updates

Charlotte Lunn, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".

"Personally, this is quite irritating, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she said.

Marketplace Information

The app has more than 100 million users, including 18 million in the UK.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This is not the initial instance that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change to its shipping options following member complaints.