‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline might not appear as an obvious target for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has placed it at the forefront of an promotional upheaval, where major corporations are allocating substantial funds to content creators and devoting less capital to promoting products in traditional media.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Today, a spree of content from users have documented the product’s widespread use in “life hacks”.
It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for noisy doorways. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, strategists within the corporation amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results.
Claims that Vaseline reduced the burn from hot food on the lips were confirmed. So too were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might brighten smiles or lengthen eyelashes were disproven.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This observation of social channels to guide corporate planning has been dubbed “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by users, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates dramatic transformations taking place in media consumption, with younger consumers allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in drops in traditional media advertising. Within the United Kingdom, advertising income for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as brands effectively act as media producers, partnering with numerous influencers to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the personalities they subscribe to over traditional advertisements. This is a persistent pattern.”
He added firms may also cut expenditures by investing in creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to see what works.
This strategy is expanding. Marketing investment on the creator economy is rising at quadruple the rate than the media industry overall. Across the United States, it has over doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.
The executive noted: “Among the most effective advertising investments is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”